Shipping policy

Shipping Policy

Thank you for shopping with Mizzu Singapore.

Delivery Areas

We currently deliver within Singapore only.

Delivery Schedule

Orders are typically processed within 3–5 business days after payment confirmation.

For products that require professional installation, our customer service team will contact you to arrange a suitable delivery and installation appointment.

Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, Mizzu may offer complimentary delivery as part of selected promotions.

Delivery Time

Estimated delivery is typically within 3–5 business days, depending on product availability and appointment scheduling.

Public holidays, peak sales periods, or unforeseen circumstances may result in longer delivery times.

Installation Products

Selected Mizzu products include professional installation.

Our installation team will contact customers directly to confirm the installation date and time.

Customers are responsible for ensuring someone is available at the agreed appointment.

Order Changes

If you need to change your delivery details after placing an order, please contact our customer support team as soon as possible.

We will do our best to accommodate changes before your order is dispatched.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please notify us within 48 hours of delivery.

Our team will investigate and arrange an appropriate resolution where applicable.

Contact Us

If you have any questions regarding shipping or delivery, please contact us through our Contact page or email our customer support team.